Return & Refund Policy

1. Return Conditions  

Applicable Scope: Returns are accepted for defective items (marks, broken zippers, rips, poor-quality material, obvious color differences, or major discrepancies from product photos) or customer-initiated returns (wrong size/color, change of mind).  
Customer Responsibility: If the return is due to personal reasons, customers are responsible for all return shipping costs.  

2. Order Cancellation  

Cancellation Conditions & Timeframe: Orders can be cancelled before shipment.  
Non-Cancellable Orders: Once the order has been shipped, it cannot be cancelled. Please contact us promptly if you wish to cancel.  

3. Return Process  

Contact Method: Email us at haipeng@haipeng.org
 or use the “Contact Us” button on our website.  
Required Information: Provide your order number, reason for return (with photos if applicable), and any other relevant details.  
Return Confirmation & Instructions: We will confirm your return request and provide guidance for shipping the item back.  

4. Return Requirements  

Item Condition: Must be in original, unworn, and unused condition.  
Packaging: Include all original packaging and accessories.  
Shipping Information: Provide tracking/reference number and clearly write your order number on the parcel.  
Other Requirements: Please clearly explain the reason for return.  

5. Refund & Processing  

Refund Method: Refunds will be issued via the original payment method.  
Processing Time: Once we receive the returned item(s), processing typically takes 5–15 business days, depending on your bank or payment provider.  

6. International Orders Return  

Shipping Costs: Customers are responsible for return shipping costs unless the item is defective.  
Return Address: Provided by our customer service upon request at haipeng@haipeng.org
.  
Customs & Duties: Customers are responsible for any taxes, customs, or duties incurred during return shipping.  

For any questions not covered here, please contact us at haipeng@haipeng.org
 or via the “Contact Us” button on our website. We will respond as quickly as possible.